Effective Date: October 24, 2023
At Pay Via Phone Casino, we are fully committed to protecting and respecting your privacy. This Privacy Policy outlines the basis on which any personal data we collect from you, or that you provide to us, will be processed, stored, and protected. We operate with strict adherence to global data protection regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read the following carefully to understand our views and practices regarding your personal data.
1. Data Controller
For the purposes of applicable data protection legislation, the data controller is Pay Via Phone Casino Limited. When we use "we", "us", "our", or "Our Casino" in this policy, we are referring to the relevant company responsible for processing your data.
2. Information We Collect
We collect and process various types of personal information to provide you with a secure, regulated, and customized gaming experience. This includes:
- Identity Data: First name, last name, username, date of birth, gender, and photographic identification (for KYC/AML compliance).
- Contact Data: Billing address, email address, and telephone numbers.
- Financial Data: Bank account details, payment card details, and mobile phone billing information specific to our "pay by phone" deposit services.
- Transaction Data: Details about payments to and from you, including your betting, gaming, and transaction history.
- Technical Data: Internet protocol (IP) address, login data, browser type and version, time zone setting, operating system, and platform.
- Profile Data: Your username and password, wagers made by you, your interests, preferences, feedback, and survey responses.
- Compliance Data: Information required to meet our legal obligations regarding Anti-Money Laundering (AML) and Responsible Gambling regulations.
3. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To provide our services: Registering your account, processing your bets, managing deposits and withdrawals, and providing customer support.
- To comply with legal obligations: Verifying your age and identity to prevent fraud, money laundering, and underage gambling.
- For responsible gambling purposes: Monitoring your gameplay to detect potential problem gambling behaviors and intervening where necessary.
- To improve our platform: Using data analytics to improve our website, products/services, marketing, customer relationships, and overall user experience.
- For marketing: Sending you promotional materials and offers, provided you have opted in to receive such communications. You may withdraw your consent at any time.
4. Data Sharing and Disclosure
We do not sell your personal data to third parties. We may, however, share your personal data with trusted third parties for the purposes set out in Section 3, including:
- Payment service providers and mobile network operators to process your transactions.
- Identity verification and credit reference agencies for KYC and AML checks.
- Fraud prevention agencies and law enforcement bodies where required by law.
- Software providers who host and support our gaming platform.
- Regulators, such as the relevant Gambling Commission, to comply with our licensing requirements.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
5. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we are required to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for a minimum of five years after they cease being customers for tax and anti-money laundering purposes.
6. Your Data Protection Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access: Receive a copy of the personal data we hold about you.
- Request correction: Have any incomplete or inaccurate data we hold about you corrected.
- Request erasure: Ask us to delete or remove personal data where there is no good reason for us continuing to process it (often referred to as the "Right to be Forgotten"). Note that legal retention requirements (e.g., AML laws) supersede this right.
- Object to processing: Object to processing of your personal data where we are relying on a legitimate interest or for direct marketing purposes.
- Request restriction: Ask us to suspend the processing of your personal data.
- Request data portability: Request the transfer of your personal data to you or to a third party in a structured, commonly used, machine-readable format.
7. Security Measures
We have put in place robust, state-of-the-art security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. All data transmitted between your device and our servers is protected using high-grade SSL (Secure Socket Layer) encryption. Furthermore, access to your personal data is restricted to employees, agents, contractors, and other third parties who have a strict business need to know and are subject to a duty of confidentiality.
9. Changes to This Privacy Policy
We keep our Privacy Policy under regular review. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes.
10. Contact Us
If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our Data Protection Officer (DPO) using the details below:
- Email: [email protected]
- Customer Support: [email protected]
You have the right to make a complaint at any time to your national supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.