Contact Us
At Pay Via Phone Casino, we pride ourselves on delivering unparalleled support and maintaining transparent, accessible communication with our players. Whether you have an inquiry regarding your account, a pay-by-phone deposit, or a regulatory concern, our dedicated professional team is available around the clock to assist you.
Get in Touch
- Customer Support: [email protected] (Available 24/7)
- Compliance & Legal: [email protected]
- Live Chat: Accessible via your account dashboard, 24/7.
Corporate Headquarters
Pay Via Phone Casino Ltd.Level 4, The Gaming Center
St. Julian's, STJ 3150
Malta
About Us
Born in 2017 from a shared vision to revolutionize the mobile gaming landscape, Pay Via Phone Casino was established by a consortium of financial technology pioneers and veteran casino operators. We recognized a significant friction point in the industry: players wanted instantaneous, secure access to premium casino entertainment without the cumbersome process of traditional banking. By integrating direct carrier billing technology with a world-class gaming portfolio, we created a sanctuary where seamless transactions meet elite gameplay.
Our mission is simple yet resolute: to provide the ultimate mobile-first casino experience that champions player convenience, uncompromising security, and exceptional entertainment. We partner exclusively with industry-leading software providers and utilize state-of-the-art Random Number Generators (RNG) to ensure that absolute fairness is woven into the fabric of every spin, deal, and roll. Security is our bedrock; we employ bank-grade SSL encryption and rigorous firewall protocols to guarantee that your personal and financial data remains impeccably safeguarded.
Responsible Gambling
We consider responsible gambling not merely a regulatory obligation, but a strict moral imperative. We are highly empathetic to the fact that while gambling is a thrilling form of entertainment, it can become problematic for some. We are dedicated to empowering our players with the tools and knowledge necessary to maintain control.
Player Protection Tools
- Deposit Limits: We strongly advise setting daily, weekly, or monthly deposit limits upon registration to manage your gaming budget effectively.
- Reality Checks: Automated session reminders can be activated to track the duration of your gameplay.
- Time-Outs: Take a mandatory cooling-off period ranging from 24 hours to 6 weeks.
- Self-Exclusion: If you feel you are losing control, our strict self-exclusion tool allows you to block access to your account for a minimum of 6 months up to a permanent ban.
Finding Help
If gambling is negatively impacting your life, your finances, or your mental health, please seek immediate professional assistance. We proudly support and recommend organizations such as BeGambleAware (begambleaware.org), GamCare, and GAMSTOP for confidential, expert help and nationwide self-exclusion services.
Terms and Conditions
Last Updated: October 24, 2023
These Terms and Conditions constitute a legally binding agreement between you (the "Player") and Pay Via Phone Casino. By registering an account and utilizing our services, you expressly agree to abide by these stipulations.
1. Account Registration & Eligibility
1.1. You must be at least 18 years of age, or the legal age of majority in your jurisdiction, to create an account. Underage gambling is a criminal offense.
1.2. Players must undergo comprehensive Know Your Customer (KYC) verification, providing valid identification and proof of address before any withdrawals are processed.
2. Pay By Phone Deposits & Financial Rules
2.1. Deposits made via mobile carrier billing are subject to daily limits (typically strictly capped at £/€30 per day) as enforced by network operators.
2.2. All deposited funds must be wagered at least once (1x) before a withdrawal can be requested, in strict adherence to Anti-Money Laundering (AML) directives.
3. Promotional Offers & Wagering
3.1. All bonuses are subject to a standard 35x wagering requirement unless explicitly stated otherwise in the specific promotion's terms.
3.2. We reserve the right to revoke bonuses and confiscate winnings in instances of suspected promotional abuse or irregular betting patterns.
Privacy Policy
Effective Date: October 24, 2023
Your privacy is of paramount importance to Pay Via Phone Casino. This Privacy Policy details our authoritative framework for the collection, storage, and processing of your personal data in strict compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.
1. Information We Collect
We systematically collect personal data during registration (name, date of birth, address, email), financial data necessary for processing transactions, and technical data (IP address, device type, browser information) utilizing strictly necessary and performance cookies.
2. How We Use Your Data
Your data is strictly utilized to:
- Facilitate account creation and manage secure financial transactions.
- Fulfill our legal obligations regarding Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF).
- Provide responsive customer support and communicate vital account updates.
3. Data Sharing & Third Parties
We do not sell your data. Information is only shared with trusted third-party payment processors, identity verification agencies, and regulatory bodies as mandated by law. All third-party partners are bound by rigorous data processing agreements.
4. Your Rights
Under GDPR, you retain the right to access, rectify, or request the erasure of your personal data. You may also object to processing for direct marketing purposes. To exercise these rights, please contact our Data Protection Officer at [email protected].